DevanovaRefunds
Cancellations and refunds.
Devanova sells services, not physical goods, through this website. This page explains how cancellations and refunds work for those services.
- The written quotation or proforma invoice for your work states the fee, advance and what is included.
- You can cancel before work starts and get your advance back, less any payment-gateway or bank charges.
- Once work has started, we keep the part of the fee that matches the work already done.
- The idea check and the tools cost nothing, so there is nothing to refund.
Cancelling before work starts
If you cancel before we begin, we refund the advance you paid, less any transfer or gateway charges that cannot be recovered. Tell us by message or email and we will confirm.
Cancelling after work has started
Fees cover time and work already done. If you cancel part-way, we invoice the share of the agreed scope completed so far (for example, concepts already delivered) and refund the rest of any advance. Work delivered and paid for is yours to use.
Design work
The number of revisions is stated in your quotation. Extra rounds beyond that may be charged. Once final files are delivered and approved, the fee for that stage is not refundable.
Consulting, setup and monthly support
A consulting session that has taken place is not refundable. If we have to reschedule, we will offer a new time at no cost. Monthly support can be stopped at the end of any month with notice before the next month begins. The current month is not refunded.
If something is wrong
If we miss what was agreed in writing, tell us within 7 days of delivery. We will fix it, or refund the fee for that part if we cannot.
How refunds are paid
Refunds go back to the account or UPI ID you paid from, normally within 7 working days of our confirming the refund.
Orders on marketplaces
If you bought a physical product from a Devanova store on Meesho, Amazon or Flipkart, returns and refunds follow that marketplace's policy and your order page, not this page.
Contact
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